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Frequently Asked Questions


How do I place an order?
What payment methods do you accept?
How much is the shipping cost. and how is it determined?
Do you ship internationally?
Why is the Bio-Mat safer than an electric blanket?
What is far infrared and how does it help me?
How do negative ions help me?
What is the Professionals discount?
Warranty, Returns and Refunds?

How do I use the Bio-Mat?
Is the Bio-Mat safe for Children?
Are there contraindications for using the Bio-Mat?
How do I care for the Bio-Mat?
Can I use extra padding or bedding with the Bio-Mat?
Can I sleep on the Bio-Mat all night?
What can Amethyst do for me?
Why do I need to drink Alkalized Water?
I have 220v electricity; can I order a 220v version?

How do I place an order?
When you are ready to order, click on the” Order Now”. There is a price list with shopping fee schedule, and a form to fill out. Please fill it out and email it back to us at: bio-matorders@biomatinternational.com

Or mail it to the address listed on the order form. Once we have received notification of your order we will process your order and you will receive an email receipt of your order, once the payment has been authorized. Please note: No Tax added unless you are shipping to Canada.

What payment methods do you accept?
We accept Visa, MasterCard and American Express credit cards. We also accept postal money orders.
Your credit card will be billed through Richway International.

How much is the shipping cost, and how is it determined?
Shipping prices are product-based. When you select the product(s) you wish to purchase, fill out the form. Standard shipping fees are on the price list. Note: Shipping from Hawaii is usually twice this much, however, Richway USA has generously cut the prices so as they are not exorbitant. Each item has a separate fee, so add them together. We will check your order, to verify your shipping total and order confirmation. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

We try to ship within 1-2 business days upon receipt of payment yet shipping may take up to 14 days. We ship UPS, to physical addresses only. This is for your protection, and to protect the product. A signature will be required for delivery. This is in your best interest. We cannot deliver to (PO Box) Postal Boxes.

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Do you ship internationally?
Yes. We ship internationally via FedEx. Additional fees will be added to your order based on your location. Canada residents do not have additional shipping charges, but must pay duty and import tax fees. Guam, US Virgin Islands, Alaska, and Puerto Rico will add an additional $20. Any countries other than stated above should be inquired about per order. Please email bio-matinfo@biomatinternational.com for a quote. In addition, a country tax (required) may be added to your order by FedEx.

Why is the Bio-Mat safer than an electric blanket?
An electric blanket emits harmful electromagnetic fields (EMF’s), which have been linked to leukemia, cancer, heart problems, headaches, fatigue, miscarriages and many other health concerns. The Bio-Mat controller neutralizes EMF’s by converting AC waves into DC waves. In addition, the Bio-Mat emits deep heating and restoring Far Infrared Rays that penetrate deep into the body!

What is far infrared and how does it help me?
Far infrared is part of the spectrum of light emanating form the sun. It is not visible to the eye, but you feel it as heat penetrating into your skin. Far Infrared Ray’s deep heat raises your body temperature, stimulating your body’s immune system to flush out toxins and repair unhealthy cells. For more information, see brochure

Far Infrared:
· Is a clean, safe natural therapy that gets results
· Is a powerful detoxifier
· Alkalizes the blood
· Has the potential to kill cancerous cells between 104 F and 122 F (settings high green to mid-gold on the controller)
· Increases blood circulation
· Reduces fatty acids in the tissues, often leading to weight reduction
· Improves the autonomic functions of the nervous system
· Improves muscle tone and strength
· Penetrating warmth safely replaces heating pads and electric blankets
· Promotes regeneration and fast healing
· Increases the level of oxygen in the cells
· Increases energy levels
· Reduces waste product from the cells
· Activates the water molecules in the body
· Reduces lactic acid build-up in the muscle tissue
· Releases toxins stored in the body
· Prevents bacterial growth
· Reduces body odors

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How do negative ions help me?
· purify blood (through the removal of free radicals)
· oxygenate the blood
· improve immune system function
· control and balance the automatic nervous system
· vitalization of cell metabolism
· Purifies the air (great for those who live in apartments, or near freeways!)
· For more information, see brochure

Professionals Discount
When you order the Amethyst Biomat Professional, and you are a professional in the medical field, a Dr. of Chiropractic, Massage Therapist, or have been certified in any holistic health modality, you qualify for a $100 discount. Please fax us a copy of your license or certification or email a copy at bio-matinfo@biomatinternational.com

Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Biomatinternational.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Biomatinternational.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders are subject to pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Warranty, Returns and Refunds

The warranty term is 3 years. If there are any problems with the product, our parent company Richway International will repair or exchange the product. The complete warranty is included, but may require a small fee to replace expensive parts after the first year. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. Shipping charges are not refundable. We do not pay for postage on returns. International customers are responsible for duty taxes and shipping if order is refused.
If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days subject to less refund depending on refund period.
In the case of returns or malfunction, call Richway International Incorporated at: 1-808-589-2800 for a return authorization number which you will be asked to write on the package. You will be given a return address at that time. Items need to be shipped UPS.

All merchandise returned for a refund must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.

Please pack the products into a shipping box with plenty of packing material, and tape securely. You can use the original packaging, and we highly recommend you keep the original box.

Refund period
1-7 days from date of delivery receive full 100% refund.
8-14 days from date of delivery receive 70% refund.
15-30 days from date of delivery receive 50% refund.
31 or more days from delivery date receive 0% refund.

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Privacy
Biomatinternational.com keeps your personal information private and does not sell or give your information to any third parties unless authorized.

Copyright
All material on this site may not be reproduced, distributed, or otherwise used, except with the prior express permission of biomatinternational.com All Rights Reserved.

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Bio-Mat Users Guide

How do I use the Bio-Mat?
· For Maximum benefits, set at a temperature where you will perspire within 20-30 minutes.
  This should be a high gold or red setting.
· Please take care to drink a minimum of 8 glasses of pure water per day.
· Always wear natural fibers and use natural fiber bedding, as synthetics will block
  the negative ions from entering your body.
· Set your timer on the Bio-Mat controller for the amount of hours you plan on sleeping,
  and set an alarm or chime for shorter session.
· Always drink 8-12 oz. of pure water before and after using the Bio-Mat.

Can I sleep on the Bio-Mat all night?
· For overnight sessions use only the lowest green settings.
· Always use a natural fiber pillow (or the Amethyst Pillow) to be sure your head doesn’t overheat.
  Note that the controller should be plugged in at your head, rather than at your feet.
· Set your timer on the Bio-Mat controller for the amount of hours you plan on sleeping,
  and set an alarm or chime for shorter session.

Is the Bio-Mat safe for Children?
Thousands of children and pets use the bio-mat everyday! Always use caution with Children and Pets, being sure they are properly hydrated and safe around electrical equipment.

How do I care for the Bio-Mat?
· Keep liquids away from the Bio-Mat and the Controller
· Wash the covering blanket regularly
· Do not jump on the bio-mat

Are there contraindications for using the Bio-Mat?
· Persons with Stage 3 or 4 Cancer are advised to use the Bio-Mat mx with Jade and Tourmaline (see website for details)

Can I use extra padding or bedding with the Bio-Mat?
· For added comfort, 100% cotton, wool or other natural padding can be used on top of the Bio-Mat.
· Create a relaxing atmosphere, turning off phones and avoiding distractions while using the Bio-Mat.
· ENJOY!

What can Amethyst do for me?

· Awakens your consciousness to life's spirituality
· Can help you understand and let go of anything that keeps you attached to a condition that is not serving you.
· You attain wisdom by reminding every aspect of your being of it’s inherent spiritual nature.
· Amethyst is the gemstone bearer of the purple ray.
· It can help you let go of all that is old and all that holds you back - on every level and in every aspect of life
  so that you may fully embrace your spiritual destiny.
· For more information, see brochure

Why do I need to drink Alkalized Water?

· Ionized water is a powerful liquid anti-oxidant that is easily absorbed into the body.
  The water neutralizes free radicals. Free radical damage causes us to age faster, and is largely responsible
  for many diseases including cancer.
· Ionized water is alkaline water, which maintains and balances our body pH. A proper body pH 6.9~7.2 creates an
  environment which deters bacteria, inflammation, and disease.
· The molecular structure is smaller than that of regular tap water. Tap water clusters contain 5-6 molecules
  opposed to the 10-13 molecules in ionized water. This small size allows more hydration and better detoxification
· Our water ionizer is the perfect complement to all alternative healing methods and stands on it’s own
  as powerful tool to support ultimate health!

I have 220v electricity; can I order a 220v version?
Yes, we can special order a 220v version for free! This may take an extra 2-3 weeks. If you would like to special order a 220v version, let us know by checking the special request area on the order form.

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For questions email us at bio-matinfo@biomatinternational.com Thank you.
*Legal Disclaimer. Information provided is for informational purposes only and is not a substitute for professional medical advice. No health claims for these products have been evaluated by the United States Food and Drug Administration (FDA), nor has the FDA approved these products to diagnose, cure, or prevent disease. Since every individual is unique, you may wish to consult with your health care practitioner about the use of our product in your particular situation.
 

 


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